This Privacy Policy explains how Limitless MEA FZ-LLC collects, uses, stores, and protects your personal information when you use Reloader.gg.
1. Data Controller
Limitless MEA FZ-LLC
Company code: T1-5F-1C
RAKEZ Amenity Center, Al Hamra Industrial Zone-FZ
Ras Al-Khaimah, United Arab Emirates
Email: privacy@reloader.gg
2. Information We Collect
| Category | Data Collected | Source |
|---|---|---|
| Account Data | Username, display name, profile image, X (Twitter) user ID | X OAuth login |
| Identity Verification | Steam ID, Riot account data | Steam API, Riot API |
| Contact Data | Email address (optional, for newsletter) | You directly |
| Platform Activity | Actions taken, credits earned, referrals, participation history | Platform usage |
| Technical Data | IP address, browser type, device info, session tokens | Automatic collection |
| Wallet Data | Solana wallet address (non-custodial) | TipLink / Solana |
| Communications | Telegram user ID, Discord user ID (if connected) | Third-party OAuth |
3. How We Use Your Information
- Account management — Creating and managing your platform account
- Service delivery — Providing access to platform features, credits, and rewards
- Identity verification — Verifying gamer identity via Steam/Riot APIs to prevent fraud
- Security — Detecting and preventing fraudulent activity and unauthorised access
- Communications — Sending platform notifications and (with consent) marketing emails
- Legal compliance — Meeting our regulatory and legal obligations
- Referral tracking — Processing referral rewards and engagement metrics
4. Data Sharing & Third Parties
We do not sell your personal data. We may share it with service providers (DigitalOcean, Omnisend), blockchain networks (Solana — publicly visible by nature), third-party platforms (X, Steam, Riot, Discord, Telegram), data partners (GRID, Cubeia, BETBY), and legal authorities where required by law.
5. Blockchain & On-Chain Data
Transactions on the Solana blockchain are publicly visible and immutable. Your wallet address and on-chain transaction history cannot be deleted — this is an inherent characteristic of blockchain technology.
6. Data Retention
- Account data: duration of account plus 3 years after closure
- Transaction records: 7 years for financial compliance
- Technical logs: 90 days
- Marketing data: until you withdraw consent
7. Your Rights
You may have rights to access, rectify, erase, restrict, or port your data, and to object to processing. To exercise these rights contact privacy@reloader.gg. We will respond within 30 days.
8. Security
We implement SSL/TLS encryption, Fernet token encryption, non-custodial wallet architecture, rate limiting, and session token validation. Contact security@reloader.gg to report suspected breaches.
9. Children's Privacy
Our Services are strictly for users aged 18 and over. We do not knowingly collect data from minors. Contact privacy@reloader.gg if you believe we have inadvertently done so.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or platform notification. Continued use constitutes acceptance of the updated Policy.
11. Contact
Email: privacy@reloader.gg
Limitless MEA FZ-LLC, RAKEZ Amenity Center, Al Hamra Industrial Zone-FZ, Ras Al-Khaimah, UAE